WORLDWIDE free Shipping - TAXES and CUSTOMS included - SECURE payment




The subject of this Preliminary Information Form is to inform the person who will purchase products from KEIKEI TEKSTIL VE CLOTHING INDUSTRY AND TRADE JOINT STOCK COMPANY ("Seller") located at the address “Dolapdere Road Küçükbayır St. 119/A Şişli/İstanbul” and the website (“Website”) belonging to the Seller ( “Buyer”) in accordance with the provisions of the Law No. 6502 on Consumer Protection Law and the Regulation on Distance Contracts, regarding the Distance Sales Agreement (“Contract”).

The Buyer accepts in advance that he/she has been informed by the Seller with this Preliminary Information Form before accepting the distance contract or any corresponding offer.





Ergenekon District Dolapdere Road Küçükbayır St. 119/A Şişli/İstanbul




+90 850 259 1441 / +90 0212 248 81 11


[email protected]


[email protected]



Electronic contact information to which the Seller is a member of the Chamber of Commerce (ITO-Istanbul Chamber of Commerce) and the ITO's professional code of conduct (Telephone: 444 0 486,


3.1. Since the products sold on our site are in the category of daily, disposable products and evening dresses, RETURNS ARE NOT ACCEPTED.

3.2. For arbitrary returns, only exchange option is available.

3.3. In order to use the exchange option, the BUYER must notify the Company via the contact addresses given below within 24 hours from the delivery of the product to the BUYER.

3.4. If notification is not made within the period, the BUYER will lose his right to exchange.

3.5. If the BUYER made notification within 24 hours, the Company will give BUYER the name and exchange code of the contracted cargo company.

3.6. Within 10 days after the exchange code is given to the BUYER, he must deliver the product and any accessories, its packaging, invoice, if any, warranty certificate, user manual and other documents of the product with the complete and undamaged manner to the address given below of the SELLER, to the Company.

3.7. All costs that may arise during the delivery of the product to the Company shall be borne by the consumer, including shipping costs. In case the delivery address is a foreign address, all shipping costs and, if incurred, customs and other tax / duty costs will be borne by the BUYER.


KEIKEI Text3ile and Clothing Industry Trade Joint Stock Company
Address : Ergenekon District Küçükbayır Street No: 119/A K:6 Sisli İstanbul
Phone : +90 850 259 1441 / +90 212 248 81 11
E-mail : [email protected]
Kep Adress : [email protected]

3.8. The right to exchange cannot be used in the following products and situations:
In line with the demands of the BUYER before the order, the product/products that have gained personal qualities by making modifications, changes or additions and products that are not suitable for return due to their nature,
Products in sales where the BUYER is not a consumer,
In case the delivery address is abroad, the BUYER does not have the right of withdrawal under the law of his habitual residence,
The BUYER cannot use the right of withdrawal for these products, in case the product is damaged in a way that prevents it from being offered for resale, other than the usual use. It is considered that there is a damage that will prevent it from being offered for sale, especially in the following cases;
If the brands, logos and/or labels that are integral to the products are removed and damaged,
If the products opened/used outside of the trial, the inner and outer labels are removed,
From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; especially swimwear, bikini, pareo, crop top products that are not suitable for health and hygiene and come into direct contact with the body,
The existence of tearing, burning, smelling, breaking, harming, spoiling in products regardless of being small or less,
The products have lost their qualities and features, even partially, or they have lost their new/clean qualities necessary for resale.
Change of washed products are not accepted. It is not possible to change products that have perfume, deodorant or any odor and/or traces/stains on them, products that its inner lining is damaged worn, torn, tampered with or otherwise damaged, or for which resale is no longer possible.

3.9. In the event that the campaign limit amount regulated by the SELLER falls below the campaign limit due to the exercise of the right of exchange, the discount amount utilized within the scope of the campaign is cancelled and the SELLER has the right to deduct this amount from the price it will return to the BUYER or to demand it separately.


The total price of the product/products including type and variety, quantity, brand/model/color, unit price(s), shipping cost, sales price and taxes (for sales whose delivery address is abroad the total price includes sales price, tax cost, customs duties, fees and expenses) are available in the "My Cart" tab. Promises regarding the products on the site may change without notice if they are based on technical reasons or errors.


5.1. The product subject to the contract; In case the SELLER's stock is available and without prejudice to the circumstances in which the performance of the contract is not possible, deliver to the BUYER or persons at the address declared by the BUYER, without exceeding the legal period of 30 (thirty) days, except for the reasons arising from the cargo company, through the transport company with which the SELLER has contracted.

5.2. The SELLER sends and delivers the products through the contracted cargo company. In case this cargo company does not have a branch in the location of the BUYER; The BUYER must receive the product from another close branch of the cargo company notified by the SELLER.

5.3. In general and unless expressly stated otherwise, the delivery costs (shipping fee, etc.) belong to the BUYER. The SELLER may not reflect all or a part of the delivery costs in question to the BUYER, depending on the campaigns it carries out at the time of sale and announced the terms on the Website.

5.4. In the event that the BUYER is not present at the address at the time of delivery of the products and the persons at the address do not accept the delivery, the SELLER shall be deemed to have fulfilled its obligation in this regard. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In these cases, any damages arising from the late delivery of the Product by the BUYER and the expenses incurred due to the fact that the Product has been waiting in the cargo company and/or the cargo is returned to the SELLER shall also belong to the BUYER.

5.5. The BUYER is responsible for checking the Product as soon as it is received, and when he/she detect that the Product is damaged due to cargo or other reasons, the BUYER is under the obligation of not accepting the Product and take a statement down to the cargo company representative. Otherwise, the SELLER shall not be responsible.

5.6. Unless otherwise stipulated in written by the SELLER, the BUYER must have fully paid the sales price in the form of payment preferred by the BUYER before receiving the Product. If for any reason the price of the product/products is not paid or the payment is canceled by the bank, the BUYER accepts, declares and undertakes that the SELLER has the right to abstain from the delivery obligation of the product/products without any liability.

5.7. If it is understood that the SELLER cannot supply the Product subject to the Contract, another good / service of equal quality-price is procured and in this way it shall be deemed to have fulfilled its contractual commitment, on condition that within 3 (three) days from the date of learning of the situation that the seller cannot supply the product, provided that the SELLER informs the BUYER in accordance with the law and obtaining his verbal / written approval. The BUYER is free in all respects whether or not to give the said consent, and in cases where he/she does not give consent, the contractual-legal provisions shall be valid regarding the cancellation of the order (Contract termination)

5.8. The responsibility of carefully protecting the product after delivery belongs to the BUYER. If the right of exchange is to be exercised, the product must not be damaged in such a way as to prevent it from being offered for sale again, and the invoice must be returned. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the BUYER.

5.9. If the product cannot be delivered within the legal maximum thirty (30) days due to force majeure or extraordinary circumstances (such as weather opposition, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions, the SELLER shall inform the BUYER. In this case, the BUYER has the right of cancel the order, order a similar product or wait until the end of the extraordinary situation.

5.10. In order cancellations and contract terminations, in accordance with the law or contract, if the product price is paid, it is returned to the BUYER within maximum of 14 (fourteen) days. The requirements of the following provisions are reserved. The refund is made in accordance with the payment instrument used by the BUYER in the payment of the Product price to the SELLER. For example, in credit card payments, the refund is made by way of a refund to the BUYER's credit card, and the Product amount is returned to the relevant bank within the same period after the order is canceled by the BUYER; Since the reflection of this amount on the BUYER's accounts after the refund of this amount to the bank is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene and take responsibility for possible delays.

5.11. The SELLER has and reserves the right to set off, discount and deduct for the price to be refunded, arising from this Agreement and the law. The BUYER's legal rights are also reserved and available in cases where the Contract is terminated by the BUYER due to the SELLER's failure to perform.

5.12. The BUYER may notify the SELLER in writing about his/her requests and complaints regarding the product and sale, by reaching the SELLER communication channels specified in the 2nd article of this Preliminary Information Form.

5.13. This information form and the Agreement are sent to the e-mail address provided by the BUYER after acceptance. The BUYER can always access and review the aforementioned e-mail by saving and storing it on his device. On the other hand, it is kept in the systems owned by the SELLER for periods in accordance with legal obligations.

5.14. If, for any reason, the product price is not paid or the bank payment is cancelled, after the approval of this Preliminary Information Form and the conclusion of the Contract, until the BUYER pays the product price and informs the SELLER; The SELLER shall abstain from the obligation to deliver the product.

5.15. After this Preliminary Information Form is read and accepted by the Consumer in electronic environment, the stage of establishing a Distance Sales Contract will be started.


In case of disputes that cannot be resolved by mutual agreement of the parties, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits determined-announced every year by the Ministry of Customs and Trade, and in cases exceeding these limits, Consumer Courts are authorized.